At Shirt.my, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or use our services.
By using Shirt.my, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal and non-personal information including:
Personal Information
- Full name
- Contact number
- Email address
- Billing address
- Shipping address
- Company name (if applicable)
- Payment information (processed securely through third-party payment providers)
- Order history and purchase records
Account Information
- Username
- Password (encrypted where applicable)
- Wishlist, saved carts, preferences
Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Referral source
- Website usage behavior
Uploaded Content
For custom printing services, we may collect:
- Uploaded artwork
- Logos
- Images
- Text content provided for printing
2. How We Use Your Information
Your information may be used for the following purposes:
- Process orders and payments
- Deliver purchased products
- Communicate order confirmations and updates
- Provide customer service and technical support
- Manage returns, refunds, or complaints
- Personalize your shopping experience
- Improve website performance and product offerings
- Detect fraud or unauthorized activities
- Send promotional offers, newsletters, or marketing communications (where permitted)
- Comply with legal obligations
3. Payment Security
We do not store full credit card or banking credentials on our servers unless clearly stated. Payments are processed through trusted third-party payment gateways using secure encryption technology.
4. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
- Remember your cart and preferences
- Improve website functionality
- Analyze visitor traffic and behavior
- Deliver relevant advertising or promotions
You may disable cookies through your browser settings, but some website features may be affected.
5. Sharing of Information
We do not sell your personal data. However, we may share your information with trusted third parties where necessary, including:
- Payment processors
- Courier and logistics partners
- Website hosting providers
- IT service providers
- Marketing platforms
- Legal or regulatory authorities when required by law
All third parties are expected to protect your information responsibly.
6. Data Retention
We retain personal information only as long as necessary for:
- Order fulfillment
- Customer support
- Tax and accounting records
- Legal compliance
- Internal business analytics
When no longer required, data will be securely deleted or anonymized.
7. Custom Design Content
For uploaded designs, logos, or artwork:
- You confirm you own or have rights to use submitted content.
- We may temporarily store files for production, order history, and customer service purposes.
- We reserve the right to remove unlawful, offensive, or infringing content.
8. Your Rights
Subject to applicable law, you may request to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Withdraw marketing consent
- Request restriction of processing
Requests may require identity verification.
9. Data Protection
We apply reasonable technical and organizational safeguards to protect your data against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no online transmission system can be guaranteed 100% secure.
10. Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of those third parties.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes become effective upon posting on the website.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact Shirt.my through our official contact page.